Reference

Privacy Policy for Your dunia21 Account

dunia21 Privacy Policy explains how we handle the details connected with your account, device, wallet activity and support requests.

Account accessWallet recordsCookie choicesSecurity checks

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How Account Data Meets Local Access

dunia21 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy connects each data use to an account task. We use your contact details and phone verification status to open the correct account path, while device and session records help us detect unusual sign-ins. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or

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a virtual account help us match a transaction without requiring us to store every detail held by a bank or wallet provider. In Jakarta or elsewhere in Indonesia, access depends on local law. We may retain records for security, dispute handling and legal duties, then remove
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or anonymise them when they are no longer needed. You can ask what we hold, why we use it, or how to correct it through our support route.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK OUR TEAM

Privacy Policy Contact Routes

Questions about this Privacy Policy should have a clear route to a person who can locate the relevant account record. Start with the support channel shown in your account area and include the email or phone detail attached to your profile, plus a short description of your request. We use those details to verify ownership before discussing account data. If a wallet status or receipt is part of your question, mention DANA, OVO, GoPay, QRIS, bank transfer or virtual account so we can narrow the check.

Team online

Account message

Send a message from the signed-in account when you want to ask about stored details, cookies, a correction or deletion request. The account path helps us connect your question to the right profile without asking you to post private data publicly.

Email request

Email our support team with your registered contact detail and the subject Privacy Policy. We may ask for an account step or phone verification before sharing personal data, so a request reaches the person who controls the account.

Wallet query

For a receipt or transaction record, state the payment rail and approximate date in your private support message. We can check the account-side reference for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

DATA HANDLING

Six Ways We Manage Policy Duties

The Privacy Policy is applied through ordinary account operations rather than broad promises. We separate sign-in details from payment references where practical, use cookies to remember selected settings…

Account details

We use your registration and contact details to create the account path, send account messages and confirm that a request…

Cookies

Cookies can remember sign-in preferences, device settings and a return path to the lobby. Your browser controls many cookie choices.

Payment references

Our records may show a rail, amount reference, status and time for DANA, OVO, GoPay, QRIS, bank transfer or virtual…

Account security

We may compare device, session and phone verification signals when access appears unusual.

Retention

We retain personal records only while they serve account operation, security, dispute handling or a legal duty.

Policy changes

If this Privacy Policy changes, we will place the current wording on this page and may show an account notice…

Privacy Policy Answers for dunia21

These Privacy Policy answers focus on the account questions you are most likely to have before opening or continuing a dunia21 profile. They explain the data connected with sign-in, cookies, wallet records, security checks and requests for access or correction. Where a request depends on regional rules, our team will explain the available path for your account and location.

It covers data connected with your account, device sessions, cookies, support messages and payment references. It explains why we use those details for access, security, transaction matching and legal duties, plus how you can ask about a record or request a correction.

We may collect registration contact details, phone verification status, sign-in events, device signals and messages sent to support. We use them to open your account path, confirm ownership, protect access and respond to a request about your Privacy Policy rights.

We may keep an account-side reference showing the rail, status, time and transaction identifier for DANA, OVO, GoPay or QRIS. The wallet or bank remains responsible for its own records. We use our reference to match activity and resolve account questions.

Cookies may remember a sign-in preference, device setting or return path to the lobby. Your browser provides controls for many cookie choices. If you remove or block them, you may need to repeat account steps or select preferences again.

Use the signed-in support route or email the contact shown in your account area. State that your request concerns the Privacy Policy, identify the relevant record, and provide your registered contact detail. We may verify phone ownership before discussing or changing data.

We keep records for account operation, security checks, dispute handling and legal duties only for the period needed for those purposes. When the period ends, we remove the data or separate it from direct identifiers where applicable rules allow.

Yes. Send a private support message naming bank transfer or virtual account, the approximate date and the account contact detail. We can check the account-side reference and explain what we hold, while the bank retains its own transaction record.

Privacy Policy for Your dunia21 Account

Privacy Policy Contact Routes

Account message

Email request

Wallet query

Six Ways We Manage Policy Duties

Account details

Cookies

Payment references

Account security

Retention

Policy changes

Privacy Policy Answers for dunia21

01 What does the dunia21 Privacy Policy cover?

02 What account details does dunia21 collect?

03 Does the Privacy Policy store my DANA or QRIS data?

04 How do cookies affect my dunia21 account?

05 How can I request access or correction?

06 How long does dunia21 keep personal data?

07 Can I ask about a bank transfer record?

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